Política de reembolso

• Orders Must Be Placed 48 Hrs. In Advance
• A Payment Of 50% Of The Cost Pre-Purchase (Non-Refundable)
• A Payment Of The Remaining 50% Balance Before Pick-up
• Any Changes To The Order Must Be Made Within 3Hrs. From The Time The Order Was Placed.

On Major Holidays, (Christmas, Thanksgiving & New Years Eve) We Are Only Open For Catered Order Pick-ups Between 7:30am to 11:00am

REFUND/RETURN POLICY

To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.

Food Dissatisfaction

Showstoppers 365 cooks our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty

We have a 1 Hour return policy, which means you have Hour after receiving your item to request a return.

We accept returns of Wrong or Unsatisfactory items. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thefamily@showstoppers365.com. Please note that returns will need to be sent to the following address: [The Location It Came From]

You can always contact us for any return question at thefamily@showstoppers365.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if Your Order is Unsatisfactory or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of Orders can not be returned, like food You Have Started Eating Already. Food That You Dropped Your Self. Or If It's Been Over A Hour Since Purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thefamily@showstoppers365.com.