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Help & Answers
Q : Why Should I Create A Website Login Account?
A :Creating An Account Will Give You Access To See Your Future & Past Purchases, Addresses, Tracking Numbers, Info Control ,Check Gifts Card Balances,
Q: How do I create An account to login?
A: Go to this Page Link and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
Q : How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to login Page and log in, then click “my account” and “edit”. Here you can change all your contact information
Q : Why Should I Sign Up For Showstoppers 365's Loyalty & Rewards Program?
Sign up 200 Points,
Place an order : 3 Points for every 1 USD spent
Celebrate a birthday : 500 Points
Like on Facebook : 50 Points
Share on Facebook : 50 Points
Follow on Twitter : 50 Points
Share on Twitter : 50 Points
Follow on Instagram : 50 Points
Q : How Do I Redeem LOYALTY & REWARDS Points?
A : WAYS TO REDEEM Points
5% off coupon 500 Points
10% off coupon 1000 Points
15% off coupon 1500 Points
Free Shipping Coupon 1500 Points
25% off coupon 2500 Points
Q : Why Should I Sign Up For Showstoppers 365's Newsletter?
Be The First To Know The Latest Happenings Here At Showstoppers 365. What's New, Special Offers As Well As A 10% Off Discount Code on Your Next Purchase!
Gift Cards
Q : How Can I Purchase Gift Cards?
A : You Can Purchase Gift Cards By Clicking GIFT CARDS At The Top Of The Website Or By Clicking This Gift Card Link
Q : How Can I Check The Balance Of A Gift Card?
A : Creating An Account Will Give You Access To See Your Future & Past Purchases, Addresses, Tracking Numbers, Info Control & Check your Gifts Card Balances.
Q : Do Gift Cards Expire?
No, Gift Cards Never Expire.
Payment Methods
Q : What Payment Methods Do You Except?
A : We currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via Apple pay, Diners Club, G Pay,
Q : Does Showstoppers 365 Save Or Record Any Of Customers Credit/Debit Card Information?
A : No, All Transactions Are Secure And Encrypted, We Can Not See You Card Information Nor Store It.
Showstoppers 365's website is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
Shipping And Handling
Q : What Shipping Methods Does Showstoppers 365 Offer?
A : We Offer UPS, USPS (Domestically)
A : We Offer DHL, UPS & USPS (Internationally)
Q : Does Showstoppers 365 Ship Food Items?
A : Yes, But Only Non-Perishable Products Such as :
Our Signature Brand Seasonings, Rubs, Flavor Dust And Sauces.
Q : How Can I Get Free Shipping?
A : Receive Free shipping for orders over$59.99 (Domestically)
A : Unfortunately Showstoppers 365 Does Not Offer Free Shipping (Internationally)
Q : Does Showstoppers 365 Charge For Handling?
A : No, We Don't Charge For Handling. (Domestic Nor International)
Q : Can I place my order over the phone?
A : If It Is A Pick-up Or Delivery Order.
A : Shipped Orders can only be placed through our website. We are unable to accept Shipped Orders over the phone.
Q : What's The Processing Timeline?
A : All Order Before 3:00pm Are Shipped The Same Day, And Orders After 3:00pm Are Shipped The Following Day.
Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped.
Products from the same order are often shipped from different Locations. This does not affect your shipping cost but may require the order to be delivered in multiple packages and the shipping time may vary. You can also check the status of your order by logging into your Account.
Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order.
For additional information on our shipping policies review our Shipping Policy Please note Bosses And Dimes Online is not responsible for stolen packages.
(Domestic And International)
Q : How Long Does Package Delivery Usually Take?
A : 2-4 Business Days Usually, Depending On What State. (DOMESTIC)
A : 7-10 Business Days Usually, Depending On What Country. (International)
Q : How can I change delivery address?
A : Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Pick-up And Delivery
Q : How can I check the status of my delivery?
A : Please refer to your confirmation text message which includes a link with the delivery status page. For questions or additional information, please chat with us online.
Q : How does it work?
A : Simple! When you need something fast, Request Same Day Delivery Here. Enter a few important details like the pickup/delivery addresses, what we are delivering and when you want it picked up or delivered.
We’ll instantly provide a guaranteed price. From there, just enter your payment details and submit your order. We’ll keep you informed every step of the way, including the name and contact info of your Delivery and ETA.
Q : What is the cancellation policy?
- If the order is canceled prior to our Pick-up Delivery Person driving to the pickup location, there will not be a cancellation fee incurred.
- If the order is canceled after our pickup Delivery Person has confirmed that they’re on the way to the pickup address with the customer, then a $25 cancellation fee could apply.
Q : How Do I Add Special Instructions Or Request?
If it’s specific to a menu item (no Mayo, Fry Hard, dressing on the side, etc.), The Option Will Show At Checkout.
Q : Is There A Satisfaction Guarantee?
Yes. If you’re anything less than happy with an order, let us know and we’ll make it right. We’ll make it up to your guests, too, if that’s appropriate.
Q : Can I Track My Order?
We keep you posted by email and text as your order progresses.
Q : Can I Pick up Instead?
Of course. You can switch from delivery to takeout when ordering.
Q : What Is Showstoppers 365's Catering Guidelines?
- Orders Must Be Placed 48 Hrs. In Advance
- A Payment Of 50% Of The Cost Pre-Purchase (Non-Refundable)
- A Payment Of The Remaining 50% Balance Before Pick-up
- Any Changes To The Order Must Be Made Within 3Hrs. From The Time The Order Was Placed.
On Major Holidays, (Christmas, Thanksgiving & New Years Eve) We Are Only Open For Catered Order Pick-ups Between 7:30am to 11:00am
Q: Do you have a minimum order value?
A : You can order as much or as little as you like. However if you wish to receive your order via delivery, then a minimum order value of $60 applies.
Q: How Can I Get Free Delivery?
A: Delivery is free for orders over $150. If your order is under $150, we charge a small $10 delivery fee.
Q: Can I choose my delivery time?
Yes, But Unfortunately, Only For Catering Requested Items.
we’re unable to accommodate specific delivery time requests at the moment. Our delivery window is from Mon-Sat. Pick up is between 6am-9pm Sundays-11am to 8pm And delivery is from 11am to 8pm Daily. We do give you a heads up on when your delivery will arrive - you’ll receive a text when our driver is on his way.
Q: Do you provide a list of ingredients and allergens?
A: Yes, each meal lists every ingredient and highlights any allergens in that meal. You can view the full list of ingredients and allergens for each item on our menu by clicking on the item’s Dropdown. Please note, although our meals may not highlight specific allergens, we are not a completely 'allergen free' kitchen.
Q : Can I order a meal for someone else?
A : Yes, we have a gift order option available if you wish to order for someone else. You can leave a note with your gift in the notes section of your order and we will include it with the delivery.
Q : Is Showstoppers 365 Open During The Holiday Seasons?
A : Yes & No,
Thanksgiving, Christmas & New Years We Open For Pick-up On Orders That Were Placed At Least 48 Hrs. In Advance.
However, We Will Not Be Doing Walk-ins Or Call-ups.
All Other Holidays We Are Fully Functional And Open To The Public.
Q : Does Showstoppers 365 Have Vegetarian, Vegan & Gluten Free Options?
A : We Have Vegetarian/Vegan Plates & Combos.
Note : We Are Not A Vegetarian/Vegan Based Restaurant But We Do Try To Cater To Everyones Needs.
Q : Is There Parking Nearby?
Yes, There Is Plenty Of Parking Most Days.
Q : What is Showstoppers 365 outlook On Cross-Contamination?
NO CROSS-CONTAMINING!!!
We Don't Use The Same Cookware Or Utensils To Prepare Our Dishes.
For Non-Pork Eaters.
Non-Fish Eaters
And Non-Meat Eaters
Purchased Orders
Q : How do I cancel or change my order?
For Pick-up & Delivery
A : If the order is canceled prior to our Pick-up Delivery Person driving to the pickup location, there will not be a cancellation fee incurred.
If the order is canceled after our pickup Delivery Person has confirmed that they’re on the way to the pickup address with the customer, then a $25 cancellation fee could apply.
For Shipped Items :
A : As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the Returns & Refund Page. if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.
Q : Can I Add To My Order?
A : For Pick-up And Delivery, Yes But it May Add To Your Wait Time
Please note : we do provide courtesy items such as disposable silverware, disposable Plates, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
A : For Shipped Items, Unfortunately Not. As soon as you place your order, we begin processing it. Therefore, we are unable to Add Or change order details.
However, you are welcome to create and submit another order if you like.
Q : How do I check the status of my order?
A : We keep you posted by email and text as your order progresses. Or Click This Link.
Q: When will I receive my order?
A : Mon-Sat Pick up Start between 6am-9pm Sundays-11am to 8pm
And delivery Start from 11am to 8pm Daily
Easy Order Problem Solving
Q : What are your hours of operations?
A : Our hours of operations have recently changed. In order to better support the needs of our customers, we will now be available for phone support from 6am to 9:00pm, Monday -Saturday. Sunday 9am to 8pm. Please note that our Chat support is available Everyday from 8am to 9:00pm.
Q: How can I contact your kitchen?
A: To contact our team, call us at (619) 439-7635, or thefamily@showstoppers365.com. We are always happy to help.
Q : I Have Missing Items From My Order. Can You Fix This?
We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone or our Contact Us Page, so that they can work to get you your goods as soon as possible. Phone support is available Monday-Sunday from 8am-9pm PST Phone : (619) 439-7635
Q : I received the wrong Items, what do I do?
A : Although we strive for perfection, we are human and sometimes the wrong items are shipped from our Locations. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone or our Contact Us Page so that they can work to get you your goods as soon as possible. Phone support is available Monday-Sunday from 8am-9pm PST Phone : (619) 439-7635
Q : Why Was My Order Cancelled?
A : You order was cancelled and a refund was issued back to the same payment method Provided to place this order for one of the following reasons:
1.) The item is out of stock.
2.) Limits on available quantities.
3.) Additional information is needed by our Order Inquiry department.
Returns And Refunds
Q : What Is Showstoppers 365's cancellation Policy?
To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages. once your order has been confirmed with the restaurant.
Q : What Is Showstoppers 365's Food Order Errors Policy?
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.
Q : What Is Showstoppers 365's Food Order Incomplete Policy?
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.
Q : What Is Showstoppers 365's Food Dissatisfaction Policy?
Showstoppers 365 cooks our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty
Q : Order Cancelled Delivery Partner?
It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Q : Complimentary Food?
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.
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